Tailored Service Levels to meet your requirements
Covering devices from all of the leading vendors that include servers, storage, routers, switches, desktops and laptops Kaztech Solutions have the technical expertise to successfully respond to a variety of networking scenarios.
Kaztech Solutions service levels are split into 3 defined areas; Fix, Response and Advanced Replacement. Depending on the requirement, all Kaztech Solutions clients can select a variety of options to tailor their own SLA in response to their hardware needs.
As part of the defined Service Levels provided, all Kaztech Solutions clients can select a specific time constraint to accompany the SLA whether that be a 4 or 8 hour response, Monday to Friday coverage, or a complete 24/7 support package. These flexible options mean Kaztech Solutions can deliver measured service levels to its customers in a way that exactly meets their specific needs.
Kaztech Service Level features
Click here to view our complete list of SLA’s
Desktops & Laptops
Servers & Storage
Routers & Switches